NOA mobilizes electricity consumers for NERC complaint resolution meeting.

NOA mobilizes electricity consumers for NERC complaint resolution meeting.

The National Orientation Agency (NOA), Lagos State Chapter has mobilized electricity consumers in Ikeja and its environ to attend a customer complaint resolution meeting organized by the National Electricity Regulatory Commission (NERC) in Lagos.

NOA, during a road walk to sensitise and mobilise electricity consumers in the area, enjoined them to seize the opportunity to lay before the commission the challenges they face.

Dr. Mustafa Adedeji Tukur, Acting State Director NOA, who was represented by Oyeyemisi Ogunaike, Deputy Director, Special Duties and Local Government Affairs, while speaking during the walk commended the NERC for organizing the programme, stating that such would afford consumers the opportunity to meet face to face with the officials to resolve their problems on the spot.

Hajiya Aisha Mahmud, Commissioner, Consumer Affairs Division NERC, in her remarks, said that the objective of the meeting was to meet with consumers face to face, note their challenges, and resolve them promptly especially as it concerns estimated bills and to sensitise the people on their rights as a consumer/customers.

She said that the Commission was working to ensure customers’ satisfaction and protection, while urging the consumers to know their rights so as not to be exploited illegally.

Folake Soetan, CEO/ MD, Ikeja Electric Distribution Company on her part noted that the essence of the meeting was to listen to people’s experiences and complaints and have the opportunity to resolve the issues on the spot or go further to investigate the challenges and improve on their services.

She assured the people of their intention to meter everybody as soon as possible, while she tasks the customers to rate their services and feed them back on how to offer the best service.

Uket Obonga, the National Secretary, Nigeria Electricity Consumers Advocacy Network (NECAN), urged the participants to always stand on their right and do the right thing which is paying for their electricity consumption.

He advised them on the Meter bypass which he said attracts a penalty to offenders when caught.